FAQ's | Monarchs X Parkour

Frequently Asked Questions

General FAQ's

What is online registration?

Our online web registration system is fast, efficient, and absolutely secure.

How many classes are in a month?

The amount of classes varies depending on how many times a weekday falls in a particular month. The majority of months have between four and fives days and occasionally a month has three days.

Will the price be prorated if I register after the start of the month?

Absolutely! We accept registration on an ongoing basis, and the class price will be prorated automatically.

Can I try a class first, before I sign up for a class?

Please! Potential students are encouraged to take advantage of our No Obligation Trial Class before signing up. After the trial class, if your child enjoyed the class and would like to join, just stop by the office so we can process your membership and to pay your tuition. If you decide that it is not for you, the class is complimentary.

I have been waitlisted for a class. How will I know if a space becomes available?

We will contact you via phone or email using the contact information you have provided in your account.

My child missed a class. How do I schedule a makeup?

Give the office a call or stop by and schedule a make-up class. We allow one make-up per month and ask that it be made up in the same month as the missed class.

What are the Multiple Class / Sibling Discounts?

We offer a discount on EVERY class enrollment after the first one. It doesn't matter if one child takes multiple classes or multiple children take one class each.

How long is the registration fee good for?

There is a registration fee for each child. It is good for 365 days. It is an annual fee based on the date you signed up initially.

First member: $50.00
Second member: $26.00
Third or more members; $0.00

Can I unenroll myself from a class online?

No, you must call your location to unenroll from a class.

What is your refund policy?

You can find the full refund policy description on the Terms & Policies Page.

When a month ends, am I automatically enrolled in the next month.

We offer an option called Automatic Enrollment: Every account has the option of selecting to be on automatic enrollment and "Auto Pay". Monarchs will charge tuition on the last day of the month for classes in the proceeding month. Monarchs will also hold your child's space in class and re-enroll your child for you. The account holder will need to select "yes" during the checkout portion that pertains to "Auto Pay" or fill out a form in the office. Removal of "Auto Pay" will take place when the account holder asks to be removed (there are no forms or delays in the process.)

Where can I find the Monarchs policies?

You can find them on our Policies Page.

What is the Monarchs Tax ID number?

Monarchs Agoura Hills & Monarchs Happy Kidz (270994317)
Monarchs Newbury Park & Monarchs Mobile (270994167)
MonarX Parkour (453073226)

Who can I contact if I have questions or concerns that I am not able to resole with the Facility Manager?

Please write to us at info@monarchsgym.com

My Account

Do I need a Monarchs account?

Yes, in order to register for classes, camps, birthdays and special events you will need to have an account. In your account you will be able to:

Change your contact information
Change your account password
Update your credit card information
View your orders
View your store credit
View schedule: current and past classes, camps, open play sessions, event, make-ups, and much more!

How do I create an account?

Locate the Grey Bar at the top of this page, click on Login / Sign Up and create your account! It quick and easy to create an account.

I have an account, but the system is not recognizing my email address.

If you know you have an account with us, please call your location, and we will locate your account and provide you with access to that account. Please do not create a new account.

I have an account, but I don't know my password.

Locate the grey bar at the top of this screen and click on "Login", then click on "Password Forgotten? Click here." You will be prompted to enter your email address, and your password will be emailed to you immediately.

I would like to change my password.

Login to your account using your email and password. In your dashboard click on your name under "My Account" and enter your new password, click update and you are set!

Parent's Night Out & Open Play

Do I need to register in advance for Open Play or PNO or can I just come?

Come on by without reservations. However, check with us to make sure our schedule has not changed. If you are new customer or are not currently enrolled a Parent / Guardian will need to fill out a liability waiver either online or in person.

Camp

When is camp offered?

We offer Summer Camp from early June through August, a two week Holiday Camp at the end of December, and a two week Spring Break Camp in March/April. Some locations offer School Break camps to coincide with local school vacations. Check out our Camp Page for more dates and information!

How do I sign up my child for camp?

Camp sign-up can be done online, in-person, or over the phone at Monarchs. Enrollment for Camp is open on a day-by-day basis, and there is no minimum for enrollment. You can select the days and choose half or full days to make your perfect camp schedule.

What is the refund policy for camp?

Students are entitled to a full refund, less the days already attended.

What does my child need to bring to camp?

Parkour Camp: Your child should come in clothes she/he can move in and wear a pair of sole supportive shoes. They can bring a small lunch or snack and drinks. That's All!

What can I pack my child for lunch?

Please pack a non-refrigerated lunch with a small snack and drink for your child.

What if my child is sick? Can I take a make-up?

If your child is sick please do not bring them to camp, you can call your location and reschedule to a different day.

Can I take a trial camp day?

We do not offer trial classes for camp. Take a chance and sign up!

What are the prerequisites for Camp?

Anyone is welcome to come! If your child is 6+, this is a drop-off style camp, as always in order to participate in camp your child must have sole-supportive tennis shoes.

What is extended day camp?

Extended day camp is available from 12:30-5:30 in our Main Gym Camp for an additional cost.

Will my weekly class be held while Camp is in session?

Yes! Our class schedule is independent of our camp offerings. Please check our calendar for details about both.

If you have any additional questions please reach out to us using the information below!